Vacant job

Product Manager for Digital Customer Experiences – Creating Value for Customers and Business

Do you want to develop digital services that make it easier for customers to understand, choose, and use our offerings – while simultaneously creating clear value for the business? Here, you will combine customer insights, product leadership, and digital development in a role where your priorities are reflected in both customer experience and results.

We are now looking for a business-driven Product Manager who wants to take responsibility for a selection of our digital customer interfaces and drive development from needs and ideas to solutions that create measurable utility. You will have the mandate to prioritize, follow up on, and develop digital products in close collaboration with operations, product owners, UX, analytics, and development – and become a key part of how Tekniska verken, Bixia, and MSE meet customers digitally.

As a Product Manager, you work in a development environment where we build upon our product-oriented way of working. You create direction, balance customer needs and business goals, and help teams prioritize what yields the greatest impact. Your days will include:

• Taking responsibility for the prioritization, development, and follow-up of a selection of digital products and customer interfaces
• Translating customer insights, data, and business goals into clear roadmaps, decisions, and next steps
• Creating common direction between business, operations, UX, analytics, and development
• Contributing to more cohesive, proactive, and data-driven customer experiences

Together with engaged product owners and development teams, you are responsible for realizing the product roadmap, following up on impact, and ensuring that we deliver solutions that strengthen both the customer experience and the business.

What you will influence

• Digital services that make customers' daily lives easier and more relevant
• Customer journeys that connect better across our digital channels
• Priorities based on insights, data, business utility, and customer value
• A more mature product work where technology, customer experience, and business develop together

We believe you will succeed in the role if you have:

• A university education in fields such as industrial economics, civil engineering, systems science, economics, or equivalent experience
• Experience leading the development of digital products, services, or customer-facing solutions
• Ability to balance customer needs, business utility, and technical prerequisites
• Proven ability to create momentum and direction in cross-functional teams

It is meritorious if you have experience with agile working methods, product ownership, digital sales, UX, analytics, or project and management models. Most importantly, you want to create utility together with others, have a strong customer and business focus, and thrive taking responsibility for direction, prioritization, and results.

Want to know more? If you are interested in the position and would like more information, please contact the hiring manager Anders Waller at 013-30 88 58. Union information is provided by Teresia Göransson, Akademikerföreningen, 013-20 93 44, or Martin Eriksson, SEKO, 013-20 83 06, and questions regarding Unionen can be emailed to [email protected]. The person responsible for the recruitment process is Filippa Dahlgren, HR Partner, 013-30 87 41.

Apply now! Do you want to develop digital customer experiences that create value for both customers and the business? We conduct ongoing selection, so please submit your application as soon as possible – no later than August 30th. Response times may be slightly longer during the summer due to the holiday season. Thank you for your understanding! The Tekniska verken Group conducts socially important operations, and therefore a security clearance may be required in some recruitment processes. We will always inform candidates if this is to be conducted.

Our responsibility is a functioning everyday life. Ensuring that water, electricity, and heat reach their destinations, that waste is managed, and that cities and countryside remain connected. Every day, all year round – even when conditions change.

To deliver, we turn consumed resources into value and develop solutions that work over time. Behind this work are our 1,100 employees.

Here, you have the opportunity to develop, take responsibility, and make a difference. Together, we build a society that holds – for today and tomorrow.